FAQ
This Frequently Asked Questions page systematically summarizes and answers the most common customer doubts during the selection, purchase, transportation, planting, maintenance, and after-sales processing of outdoor decorations, planter containers, live plants, seeds, and bulbs. It covers core modules including product selection guidance, order operation rules, logistics transportation characteristics, planting and maintenance skills, common problem troubleshooting, and after-sales right explanation. We sort out typical consulting questions based on long-term gardening product operational data and global user feedback, aiming to provide users with fast, professional, and detailed self-service gardening guidance.
In terms of product selection and scenario matching, users often consult the applicable conditions and functional differences of various gardening supplies. Our outdoor decorations are designed with weather-resistant, sun-proof, and rain-proof features, suitable for courtyard, balcony, garden, and outdoor public area decoration, maintaining stable appearance in long-term outdoor environments. Our planters and containers feature scientific drainage and breathable structures, with diverse styles and sizes, adapting to different plant growth needs and outdoor landscape matching. Our live plants include shade-tolerant, sun-loving, and cold-resistant varieties for different regional climates. Our seeds and bulbs are classified by seasonal growth cycle, with high germination rate, suitable for spring, summer, autumn, and winter sowing and landscaping renewal.
For order and logistics related questions, users can adjust product styles, specifications, and receiving address information within 24 hours after payment completion and before official shipment. Once the goods are outbound, no order modification requests can be accepted. The overall delivery cycle follows the official shipping policy. Slight delays caused by peak planting seasons, extreme weather, and customs agricultural commodity inspection are normal uncontrollable phenomena. Live plants, seeds, and bulbs adopt fresh-keeping and moisture-proof professional packaging to ensure vitality during transportation. After shipment, customers can track logistics status in real time. For long-term package stagnation and abnormal updates, users can initiate official consultation for problem investigation and processing.
In daily planting and maintenance, standardized operation can effectively improve plant survival rate and growth state. Live plants need proper light, watering, and ventilation adaptation after arrival to recover growth vitality. Seeds and bulbs need to be sown and buried according to corresponding seasonal and soil requirements to ensure normal germination. Planters need to be matched with reasonable soil thickness and drainage management to avoid root rot. All our gardening products pass strict factory quality inspection and enjoy official after-sales services. Non-human damage quality problems such as dead seedlings, empty germination seeds, and defective containers can apply for after-sales processing within the specified period. Promotional gardening supplies also enjoy complete after-sales rights to protect users’ legitimate shopping and gardening interests.