Return & Exchange Policy
This Return & Exchange Policy standardizes the unified application conditions, valid time limits, operational procedures, and liability division standards for return and exchange services of all outdoor decorations, planter containers, live plants, seeds, and bulbs sold on our official platform. The purpose of this policy is to fully protect the legitimate shopping rights and interests of global gardening customers, standardize after-sales service processes for special gardening products, and maintain fair and orderly transaction order. This policy applies to all gardening products purchased through official store channels. By completing order payment and product purchase, all users voluntarily recognize and agree to abide by all return and exchange rules stipulated in this official document.
We provide a uniform 30-day valid return and exchange window for all products, calculated from the exact date when customers sign for and receive the package. All non-biological products including outdoor decorations and planter containers applying for return or exchange must remain unused, free of artificial damage, surface scratches, dirt, deformation, and breakage, with complete original packaging and accessories. For live plants, seeds, and bulbs, return and exchange applications are only applicable to products with inherent quality problems such as severe seed non-germination, large-area seedling death without human error, and bulb rot caused by factory quality defects. Products damaged by improper planting, artificial negligence, improper maintenance, and private transportation are not eligible for free return and exchange. Customized decorative products and clearance discounted gardening supplies are non-returnable and non-exchangeable.
We divide return and exchange scenarios into merchant liability and customer liability for differentiated standardized processing. If products have inherent factory quality problems including defective container structures, damaged outdoor decorations, dead seedlings caused by pre-shipment diseases, deteriorated seeds, and rotten bulbs, or product damage and vitality loss caused by defective packaging and logistics transportation, all belong to merchant liability. Under such circumstances, we fully bear return and exchange shipping fees, and provide free replacement, full refund, or supplementary delivery services according to customer needs. Customers need to provide real product fault pictures and videos for verification, and we will complete review and processing within three working days.
If users apply for return or exchange due to personal reasons including unsatisfactory styles, mismatched scenarios, and personal preference changes for decorative and container products, qualified intact products can be returned or exchanged with customers bearing all generated shipping fees and handling costs. For biological gardening products, personal planting adaptation problems and growth differences caused by regional climate and maintenance habits do not support return and exchange. After receiving and inspecting returned products to confirm compliance with return standards, we will complete refund or exchange processing within five working days, with funds returned to the original payment channel. We strictly prohibit malicious return and exchange behaviors and reserve the right to reject abnormal applications to maintain standardized and fair service order.