Shipping Policy
This Shipping Policy establishes standardized logistics and delivery rules for all outdoor decoration, planter container, live plant, seed, and bulb orders on our online store, applying equally to all domestic and international retail customers. This policy covers order processing workflows, professional packaging standards, shipping options, delivery timeframes, tracking services, and liability division regulations. By completing payment and confirming any purchase on our platform, all users fully acknowledge and agree to comply with all terms outlined in this policy, which serves as the official basis for all logistics service execution and exception handling for special gardening products.
All valid orders undergo systematic processing within one to three business days after successful payment verification. Different product categories adopt targeted professional packaging solutions to adapt to their unique attributes. Outdoor decorations and hard planter containers are packaged with shockproof foam, corner protection, and thickened waterproof cartons to prevent surface scratches, structural deformation, and paint peeling during transportation. Live plants are equipped with breathable packaging, fixed root soil protection, and moisture retention measures to ensure stable plant vitality and avoid leaf damage and root loosening. Seeds and bulbs are sealed in moisture-proof and dust-proof independent packaging to prevent damp failure, extrusion damage, and vitality loss. Orders submitted on weekends, public holidays, and peak planting seasons will be processed sequentially on the next working day to guarantee packaging professionalism and product integrity.
We provide multiple classified shipping options to meet different customer timeliness and regional needs, including standard shipping, expedited shipping, and international cross-border shipping services. Standard shipping applies to most regional orders with stable logistics networks, with an estimated delivery period of five to twelve business days, suitable for conventional gardening supply purchases. Expedited shipping offers priority processing and fast transit for urgent planting and decoration needs, supporting delivery within two to five business days in eligible regions with additional service fees. International shipping takes ten to twenty-five business days, with actual progress affected by destination customs clearance, local logistics efficiency, and agricultural product entry regulations of different regions.
Once orders are dispatched, real-time tracking information will be generated for customers to monitor the entire transportation process. We take full responsibility for product damage, vitality loss, deformation, and missing accessories caused by pre-shipment packaging defects and warehouse operational errors. Given the particularity of gardening products, we are not liable for subtle leaf wilting of live plants caused by long-distance transportation, natural dormancy changes of seeds and bulbs, and minor color differences of decorative products. We also exclude liability for delays and abnormalities caused by uncontrollable factors including extreme weather, logistics suspension, customs detention, incorrect customer receiving information, and remote area restrictions. We reserve the right to adjust shipping rules and fees without prior notice, with updated terms effective upon official website publication.